Practice Policies & Insurance | Minnesota Telehealth Psychiatry

Scope of Services & Location

Contrast Mental Health, PLLC is a Minnesota-based practice providing psychiatric assessment and medication management via telehealth. Arizona is an additional telehealth service area.

Geographic Requirement: I am licensed to provide services in Minnesota and Arizona. Due to telehealth regulations, you must be physically located within the borders of MN or AZ at the time of our appointment. If you are traveling outside these states, we must reschedule.
Telehealth Platform: We utilize a HIPAA-compliant video platform. You agree to secure a private space free from distractions. Sessions cannot be conducted if you are driving or in a public area.

Minors (Children & Adolescents)

Parent or legal guardian consent is required for evaluation and treatment.
Documentation of legal guardianship/custody may be requested prior to initiating care.
Age-appropriate confidentiality is respected in accordance with applicable laws.

Financial Policy & Insurance

Contrast Mental Health, PLLC is currently in network with First Health.

Credentialing is in progress with Magellan Health, Minnesota Medicaid, UnitedHealthcare, and Blue Cross Blue Shield of Minnesota. These plans are not yet in network; participation is pending completion of credentialing.

Insurance Benefits: Please confirm your specific plan's network participation, eligibility, and benefits before scheduling. Coverage and patient responsibility, including any copayments, deductibles, or coinsurance, vary by plan.
Self-Pay Payment: Self-pay fees are due at the time of service. Contact the practice before scheduling to discuss payment options if your plan is not in network.
Card on File: A valid credit, debit, or HSA/FSA card must be kept on file in our secure system (SimplePractice).
Out-of-Network Reimbursement: Where applicable, we can provide a "Superbill" (a detailed receipt) upon request for possible out-of-network reimbursement. Availability of out-of-network benefits and reimbursement are determined by your insurance plan and are not guaranteed.

Lab Testing

When clinically indicated, lab orders may be provided. You may choose your preferred laboratory for blood draw.
Patients pay laboratory fees directly to the lab (e.g., Quest, Labcorp, hospital/clinic lab). The practice does not bill or collect lab fees.

Supplements

The practice does not dispense or sell supplements. If supplements are discussed, they are optional and may be purchased from a vendor of your choice.

Appointments & Cancellation Policy

Your appointment time is reserved specifically for you. Consistency is key to effective treatment.

Cancellations: We require at least 24 hours notice if you need to cancel or reschedule.
Late Cancellations & No-Shows: Late cancellations or no-shows may be subject to a fee.
Late Arrival: If you are more than 15 minutes late to the video session, it may be considered a no-show.
Discharge Policy: Multiple no-shows or late cancellations may result in discharge from the practice.

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Good Faith Estimate

Under the No Surprises Act, uninsured clients and clients choosing not to use insurance have the right to receive a "Good Faith Estimate" explaining how much their medical care will cost. A separate estimate will be provided before the first scheduled self-pay service.

Medication Protocols

Refills: Please request refills at least 3 business days before you run out. Refills are processed during business hours only.
Controlled Substances: Prescribing controlled substances via telehealth is subject to strict state and federal regulations.
- We strictly adhere to the Prescription Monitoring Program (PMP) in both MN and AZ.
- Lost or stolen prescriptions for controlled substances will not be replaced.

Emergency Situations

This practice is not an emergency service and I am not available 24/7.

In case of a life-threatening emergency, drug overdose, or immediate risk of harm to self or others, call 911 or go to the nearest Emergency Room immediately.
For mental health crises, you may also call or text the 988 Suicide & Crisis Lifeline.

Confidentiality & Communication

Client Portal: All non-urgent communication should be sent via the secure SimplePractice Client Portal.
Privacy: Your information is protected by HIPAA. We will not release information without your written consent, except where required by law (e.g., risk of harm to self/others, child/elder abuse, court order).

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This page summarizes key policies and is not legal advice. Policies may be updated periodically.